Privacy Policy

Effective Date: March 1, 2026

Last Updated: March 1, 2026

KAH Helpline ("we," "our," or "us") is committed to protecting the privacy of every individual who visits our treatment center, uses our website, or communicates with our facility. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information in accordance with applicable federal and state laws.

1. Overview

KAH Helpline is a treatment center located at 246A N Western Ave, Los Angeles, CA 90004. Our facility provides addiction treatment and mental health programs on our campus. This Privacy Policy applies to information collected through our website (kahtreatment.com), at our facility, and through any communications with our on-site staff.

2. HIPAA Compliance

As a healthcare provider, KAH Helpline complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Under HIPAA, we are required to:

• Maintain the privacy of your Protected Health Information (PHI)
• Provide you with a notice of our legal duties and privacy practices
• Follow the terms of the notice currently in effect
• Notify you in the event of a breach of your unsecured PHI

Your PHI includes any information about your health condition, treatment at our facility, or payment for treatment that can be linked to you personally. Our on-site staff is trained in HIPAA compliance to ensure your information remains protected at every point of contact within our treatment center.

3. 42 CFR Part 2 Protections

Because KAH Helpline provides substance use disorder treatment at our facility, your records receive additional federal protections under 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records). Under these regulations:

• Your substance use disorder treatment records cannot be disclosed without your written consent, except in limited circumstances defined by law
• Records are protected from use in criminal, civil, or administrative proceedings against you
• Information may only be re-disclosed with your specific written authorization
• Violations of 42 CFR Part 2 are subject to criminal penalties

These protections apply to all records created at our treatment center that identify you as an individual receiving treatment for substance use disorder, including information maintained in our therapy offices and by our clinical team on campus.

4. Information We Collect

We may collect the following types of information through our website and at our facility:

4.1 Personal Information

• Name, email address, phone number, and mailing address
• Date of birth and demographic information
• Insurance information and billing details
• Emergency contact information

4.2 Health Information

• Medical history and current health conditions
• Substance use history and treatment records
• Mental health assessments and diagnoses
• Treatment plans and progress notes created by our on-site clinical team
• Medication records

4.3 Website Information

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referring website or search terms
• Information submitted through contact forms on our website

5. How We Use Your Information

We use your information for the following purposes:

• Treatment: To provide addiction treatment and mental health care at our facility, including assessments, treatment planning, and coordination of care among our on-site clinical staff
• Payment: To process insurance claims, verify coverage, and manage billing for treatment received at our treatment center
• Healthcare Operations: To support quality improvement, staff training, and administrative functions at our campus
• Communication: To respond to your inquiries submitted through our website, email, or phone
• Legal Compliance: To meet our obligations under HIPAA, 42 CFR Part 2, and other applicable laws

6. How We Share Your Information

We do not sell your personal or health information. We may share your information only in the following circumstances:

• With Your Written Consent: We will obtain your written authorization before sharing your treatment records with third parties, as required by 42 CFR Part 2
• For Treatment: With other healthcare providers involved in your care, with your consent
• For Payment: With your insurance company to process claims for treatment at our facility
• As Required by Law: In response to a court order, subpoena, or other legal requirement, subject to 42 CFR Part 2 restrictions
• Medical Emergencies: To protect your health or safety, or the health and safety of others on our campus
• Research: De-identified data may be used for research purposes, in compliance with applicable regulations

7. Your Rights

Under HIPAA and California law, you have the following rights regarding your health information:

• Right to Access: You may request a copy of your health records maintained at our facility
• Right to Amend: You may request corrections to your health information if you believe it is inaccurate
• Right to an Accounting of Disclosures: You may request a list of disclosures our treatment center has made of your health information
• Right to Restrict: You may request restrictions on how we use or share your health information
• Right to Confidential Communications: You may request that we communicate with you through a specific method or at a specific location
• Right to Revoke Consent: You may revoke your written consent for disclosure at any time, except to the extent that action has already been taken based on your previous authorization
• Right to a Paper Copy: You may request a paper copy of this Privacy Policy at any time from our front desk staff

8. Data Security

KAH Helpline implements administrative, physical, and technical safeguards to protect your information. These measures include:

• Encrypted electronic health records systems at our facility
• Secure, locked storage for paper records in our administrative offices
• Staff training on privacy and security protocols for all on-site team members
• Access controls that limit information access to authorized personnel at our treatment center
• Secure transmission of data through encrypted channels
• Regular security assessments and audits of our systems

9. Website Privacy

Our website (kahtreatment.com) uses standard technologies to improve your browsing experience:

• Cookies: Small files stored on your device to remember preferences and improve functionality
• Analytics: We may use analytics tools to understand how visitors interact with our website. This data is collected anonymously and does not include PHI
• Forms: Information submitted through our contact forms is transmitted securely and handled in accordance with this policy

Our website does not collect Protected Health Information. If you submit health-related information through our contact form, it will be treated with the same confidentiality as information shared directly with our on-site staff.

10. Third-Party Links

Our website may contain links to third-party services such as Google Maps. These services have their own privacy policies, and KAH Helpline is not responsible for their privacy practices. We encourage you to review their policies before providing any information.

11. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors through our website. Treatment of minors at our facility is conducted with appropriate parental or guardian consent and in compliance with all applicable laws.

12. California Privacy Rights

California residents have additional privacy rights under the California Consumer Privacy Act (CCPA) and the California Confidentiality of Medical Information Act (CMIA). However, health information governed by HIPAA is exempt from CCPA requirements. For questions about your California privacy rights, please contact our facility.

13. Changes to This Policy

KAH Helpline reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website or treatment at our facility after changes are posted constitutes your acceptance of the updated policy.

14. Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

• KAH Helpline Privacy Officer at the contact information below
• The U.S. Department of Health and Human Services Office for Civil Rights

You will not be penalized or retaliated against for filing a complaint.

15. Contact Information

For questions about this Privacy Policy, to exercise your privacy rights, or to file a complaint, please contact our treatment center:

KAH Helpline
246A N Western Ave
Los Angeles, CA 90004

Phone: (209) 721-8418
Email: [email protected]

Our on-site staff is available 24 hours a day, 7 days a week at our facility.